Executive summary
·153 total interactions logged in March across 4 platforms — a 3.3% increase from February's 148. Telegram led with 54%, Discord grew to 21% (+52% vs Feb), Twitter at 16%, and Email at 9%.
·Gendrop / Claims (21.6%) overtook Ticker Change as the #1 query type, driven by post-upgrade claims confusion and paused claim periods. OM Token/MANTRA Coin (19%) and Collaboration/Marketing (17%) followed.
·Discord FRT averaged 37 minutes across 8 ticketed interactions — higher than February's 20 minutes, driven by complex Gendrop and OMies tickets.
·User activity peaked at UTC 06:00–07:00 (24 interactions), aligning with morning hours across Americas and EMEA. Asia-Pacific activity grew significantly to 26% of total interactions (up from 9% in February).
·Users were most active from the Americas (47%), Europe/MENA (27%), and Asia-Pacific (26%) — a much more balanced timezone distribution than February.
·Compared to February, Discord surged +52% (21→32), Email grew +17% (12→14), while Telegram fell −6% (88→83) and Twitter declined −11% (27→24).