MANTRA Chain · Customer Support

CS Dashboard — May 2026

Internal Use Only
Reporting period: May 1 – 31, 2026
Generated: June 5, 2026
Total Interactions
312
▲ +156 vs Apr (+100%)
156 in April 2026
Top Query Type
Other / General
112 interactions · 35.9%
★ Retained #1 from Apr
Active Platforms
3
Telegram · Twitter · Discord
Same as April 2026
Month-over-Month Comparison — Apr vs May 2026
Total Volume
312
▲ +100% vs April
156 in April 2026
Telegram Share
94.6%
▲ +16.6pp vs Apr (78%)
295 of 312 interactions
Top Category Shift
Other/General
Retained #1 position
35.9% vs 23.1% in April
📊 Volume by Platform
Telegram 295  ·  94.6%
Twitter 12  ·  3.8%
Discord 5  ·  1.6%
🥧 Query Type Breakdown — All 14 Categories
📈 Daily Interaction Volume — May 2026
🌍 Peak Activity by Timezone
Europe / MENA 77.9%
243 interactions · Turkey, Main, Trading Unofficial channels
Asia-Pacific 16.7%
52 interactions · Korea channel + Discord (Mitu/HKT)
Americas 5.4%
17 interactions · Portuguese channel + Twitter (Alvaro/BRT)
0 unknown / unclassified timezones
🕐 User Activity by Hour (UTC)
Peak activity: UTC 12:00–13:00 · 41 interactions (13.9% of total) · All platforms · May 1–31, 2026
📊 Platform Volume — Apr vs May 2026
Anomaly Flags
New Query Category — "OMies" (May 11, MANTRA Korea): Category "OMies" appears for the first time in May data. User referenced accumulated staking points in the OMies DAO NFT program. Not seen in April data — may require a dedicated FAQ or support response template.
High-volume days — May 1 (47) and May 9 (50): Both days exceeded 2× the daily average (≈12.5 interactions/day across all days in May). May 1 spike driven by community sentiment around the 1-year anniversary of the OM crash; May 9 dominated by wallet/transaction troubleshooting in the Trading Unofficial channel.
📝 Executive Summary — May 2026